Products

The AskED® Help Desk.

Finally! The Perfect Solution for Your Election Day Call Center!

A few of the Benefits of Implementing the AskED Help Desk:

• Log and track every call on Election Day in seconds
• Solve 70% to 90% of all issues on the first call!
• Ensure that every operator solves problems the way YOU want
• Escalate unresolved issues quickly and dispatch trouble shooters without another phone call

"The AskED Help Desk is very user friendly and it’s a super fast way to record data, just point and click!"
-Claudia M, Putnam County Board of Elections (NY)

Know Exactly What is Happening on Election Day!

With AskED’s patent-pending decision support system, operators are always able to give the correct answer to each called-in issue, even if the operators have little to no experience. This means that your experienced elections staff are freed up to handle only the most serious issues, and it means that you are freed up to be more proactive. Because you will instantly know what is happening across the entire jurisdiction, you can head off most problems and you can be well informed and proactive when problems do occur. This improves your relations with the media, candidates and voters and helps you to achieve problem-free elections.

Simple to Use & Faster than Paper!

AskED’s unique “follow-the-yellow-brick-road”™ interface guides even the most novice operator to the correct questions to ask each caller, so that the right information is captured. The point-and-click interface makes the software faster than using paper, and of course, a lot more accurate.

Customized for Your County!

Everything within the AskED® Help Desk is data-driven, meaning that you are in control of the issues, the resolutions, the priorities, the staff security levels… everything! And Robis staff guides you through the setup process with experience from implementations in 7 states, so you are up and running quickly with a solution that exactly meets your needs.