Products

• MULTIPLE CALLS ON THE SAME ISSUE
  One of the banes of Call Centers is processing multiple calls on the same issue. Either an anxious pollworker will call several times, or several different people may call about the same issue (candidates, pollworkers, voters, media, activists, etc). AskED will immediately identify possible duplicates and the operator can report to the caller that the issue is already being handled. The new call is connected to the existing one.
• MULTIPLE VOTER CALLS
  The system will also indicate when the same voter is calling repeatedly. The operator can see the previous call so that the voter is not frustrated that they have to keep explaining themselves.

• IMPROVED ISSUES/RESOLUTION SCREEN
• Can search by Caller Type, Keyword, and Issue ID
• Can turn Auto-Refresh on/off
• Can add Notes to Issues
• Ability for Managers to adjust an Issue’s Priority and issue type after it’s logged
• Can click Find Solution on Issue/Resolution screen
• BETTER TRACKING OF VOTER CALLS
  The voter ID is automatically added to the call record when a voter search is performed. This makes it easier to follow-up and/or track how voters were serviced.
• MORE CALLER TYPES
  There is now more built-in support for different caller types including pollworkers, voters, vendor reps, internal callers and more. Each caller type captures the correct information, for example an internal caller will be prompted for email address in addition to phone and can even already be built into a list within the system for easy selection.

• TYING ISSUES TO SOLUTIONS
  It is now easier than ever to tie issues to solutions. This can be done starting with the solution or starting with the issue.
• GROUP ISSUES
  Jurisdictions can now manage who is allowed to edit which issues for better internal control of the system when preparing for an election.

• TRANSFER CALLS
  In addition to escalating a call for someone to call back, AskED now provides support for transferring a call without hanging up. The recipient of the transfer can pick up right where the original operator left off without having the caller repeat any information and without creating a duplicate call record or losing any information.

• EXPERTS BY AREA
  There is now more flexibility and power in assigning experts and troubleshooters to problem types and even poll areas.

• DISPLAY MORE DETAILS
  Jurisdictions can now choose to load and display any voter details in the AskED Help Desk such as permanent Vote-by-Mail status, Vote-by-Mail ballot status, multiple addresses and more.
• FIND VOTER BY ADDRESS
  

• SEARCH BY ZIP CODE
• FIND CLOSEST POLLING PLACE
  Sometimes it is not possible for a voter to get to his/her correct polling place in time. This feature allows you to find the closes polling place to the voter’s current location.
  

• FLEXIBLE ROLES AND ABILITIES
  The jurisdiction now has complete control over which users have access to each ability within the program.
• GROUPS
  New groups feature allows for managers to have administrative rights over their own users and operators without affecting other groups or users.
  

• SMS AND EMAIL ALERTS
  In addition to alerts within the AskED Help Desk system, AskED can now also send alerts via email or text messaging, which means that you can instantly send an alert to all your pollworker cell phones or all your troubleshooters if they have text messaging enabled.
• DIRECT ALERTS TO ANY SUBSET OF USERS
  Alerts can now be sent to any subset of users: only one group of operators or all troubleshooters or all members of a certain department, etc.
  

• NEW TECHNOLOGY
  AskED Help Desk is now based on .NET 2.0 and SQL 2005 for increased security and speed.
• OPTIMIZED REPORTS
  Many of the reports within the system have been optimized speed including the smart use of paging.
  

• DISPATCH BY SMS, EMAIL OR PHONE
• TRACK TROUBLESHOOTER STATUS
  
• ISSUE UPDATES VIA SMS or WEB PHONES
  

• AD HOC REPORTS
  Even on Election Day, election officials can quickly generate ad hoc reports on a wide variety of call criteria.
• BUILT-IN USAGE METRICS
  New reports show how the application was used, how many searches performed, how many steps followed, how long it took to resolve each type of issue, etc.
  
• PUBLIC REPORTS
  New reports that show issues and resolutions without including any contact information for voters, pollworkers, troubleshooters, etc.
  

• REUSABLE LOGIC
  New features allow for more streamlined decision support logic.

• CUSTOMIZATION BY GROUP
  Jurisdictions can now customize the operator screen for different groups of operators so that certain caller-types and issues are highlighted, while all types are still accessible.

• EARLY VOTING
  The AskED Early Voting product handles the check-in and processing of voters during Early Voting and keeps the central database up-to-date, so that at all times the jurisdiction knows who has voted where and so that duplicate voting is avoided. This can also be used to support same-day-registration when needed.

• “WAR ROOM” ISSUES MAP
  Jurisdictions will be able to graphically see all their polling locations on a map with their open/close status, where there are critical issues outstanding and more. And when used with the AskED Materials & Asset Tracker below, the map can display up-to-date status about poll sites that have returned their ballots as well.
• POINT TO POINT DIRECTIONS
  Voters can now be directed from any address to their correct polling location (or the closest one if applicable) using turn-by-turn directions. These directions can even be emailed to the voter with the click of a button.
  

• TRACK MATERIALS DISTRIBUTION
  This new scanner-based solution allows the jurisdiction to know immediately which supplies have been picked up and by whom
• TRACK EQUIPMENT DISTRIBUTION
  
• TRACK EQUIPMENT STATUS CHANGES ON ELECTION DAY
  

• AUTOMATIC CAPTURE OF VOTER TURNOUT
  The new voter turnout feature allows operators to capture voter turnout throughout the day as pollworkers call in providing better, up-to-date information throughout Election Day.
• CUSTOMIZABLE
  The system can be configured to only request voter turnout within certain hours and only at specified intervals.
  

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Available for use in elections now!